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ISO 9001 & Lloyd’s Certification Project

  • Paulina y
  • Jun 22
  • 1 min read


Role: Business Analyst & ERP Lead

Company: PT. Indorope Fibertama Perkasa – Surabaya, Indonesia

Industry: Marine Rope Manufacturing | Timeframe: Q1–Q3 2017


Situation

Lack of standardization and quality control limited international market access and led to inefficiencies.


Task

Implement a Quality Management System (QMS) compliant with ISO 9001:2015 and Lloyd’s Register standards to enhance quality, efficiency, and competitiveness.


Action

  • Conducted gap analysis and developed a QMS aligned with ISO standards.

  • Standardized core business processes and introduced an internal audit program.

  • Trained staff on quality management and continuous improvement.

  • Managed external audits and certification process.


Result

  • Achieved ISO 9001:2015 and Lloyd’s Register certifications in under 12 months.

  • Reduced defect rates by 30%, customer complaints by 25%, and operational costs by 15%.

  • Opened new international market opportunities through enhanced credibility.

 
 
 
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